---

Thank you for shopping at Otrendyus. We strive to ensure your satisfaction with every purchase. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities when returning products.

---

Overview

Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be:

• Unused and in the same condition as when you received it.
• In the original packaging.

---

Non-Returnable Items

Certain items are exempt from being returned due to their nature. These include:

• Perishable goods (e.g., food, flowers, newspapers, or magazines).
• Intimate or sanitary goods.
• Hazardous materials or flammable liquids/gases.
• Gift cards.
• Downloadable software products.
• Health and personal care items (unless defective).

---

Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

---

Partial Refunds

In certain situations, only partial refunds may be granted. These include:

• Items with obvious signs of use (e.g., books, CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened).
• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than 30 days after delivery.

---

Refunds Process

1. Inspection: Once your return is received and inspected, we will notify you via email to confirm receipt.
2. Approval or Rejection: We will inform you of the approval or rejection of your refund.
3. Processing: If approved, your refund will be processed, and a credit will be applied to your credit card or original payment method within X business days (replace “X” with your specific timeframe).

---

Late or Missing Refunds

If you haven’t received your refund:

1. Check Your Bank Account: Ensure the refund has not already been processed.
2. Contact Your Credit Card Company: It may take time for the refund to be officially posted.
3. Contact Your Bank: Processing times may vary.
4. Reach Out to Us: If you’ve completed the above steps and still haven’t received your refund, contact us at {email address}.

---

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

---

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, email us at {email address} and send your item to:

{Physical Address}

---

Gifts

• If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift or was shipped to the gift giver, the refund will be issued to the gift giver, who will be notified of the return.

---

Shipping Returns

To return your product, mail it to:

111, Town Square, Jersey City,NJ 07310, United States

• You are responsible for paying your own shipping costs for returning items. These costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.
• For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

---

Need Help?

If you have questions about our Refund and Returns Policy, contact us at contact@otrendyus.com.

---

This policy was last updated on 1/1/2025.

---